IMPORTANT GUIDELINES TO REMEMBER

  1. All shipments must be accompanied by an AIR CONCEPTS USA airbill.

  2. All consignments must have complete addresses. A complete address includes:

    • NAME OF COMPANY
    • STREET AND NUMBER
    • BUILDING NAME
    • CITY, STATE, COUNTRY and POSTAL CODE (if applicable)
    • TELEPHONE NUMBER

    • **For specific programs, email addresses can be included. See your sales representative for more information

  3. Deliveries to large institutions such as government offices, universities and military bases must have:

    • INSTITUTION'S NAME – BUILDING – NAME NO.
    • ROOM NUMBER
    • DEPARTMENTNAME/NUMBER
    • NAME OF INDIVIDUAL CONSIGNEE
    • PHONE NUMBER (if available)

  4. Multiple piece shipments must include on each piece:

    • CONSIGNEE NAME
    • ADDRESS
    • AWB NUMBER
    • NUMBER OF TOTAL BOXES i.e., 1 of 5, 2 of 5, 3 of 5, etc.

  5. International packages must include a letterhead COMMERICAL INVOICE. See our customer service representatives for a sample copy and any other additional paperwork needed.

  6. COMMERCIAL INVOICES must itemize each item and include:

    • AN ACCURATE, DETAILED DESCRIPTION
    • QUANITY
    • COMPOSTION OF MATERIAL OF CONSTRUCTION
    • COUNTRY OF MANUFACTURE
    • VALUE (unit price)
    • SIGNATURE OF SHIPPER

  7. All film shipments must include:

    • LENGTH OF FILM AND RUNNING TIME
    • WIDTH OF FILM
    • TITLE OF CONTENT
    • BLACK AND WHITE OR COLOR
    • EXPOSED OR UNEXPOSED
    • PURPOSE OF IMPORTATION

  8. Weight and size restrictions need to be adhered to for package express. Please check with your customer service representative. On an average, commodities must meet the following requirements:

      Maximum weight per piece 70 POUNDS, including dimensional weight –see "X".

  9. On Forwarding charges may apply to certain remote areas.

  10. DIMENSIONAL WEIGHT — All packages, particularly lightweight bulky packages, should be measured to determine dimensional weight. Your shipping cost is determined by either the dimensional weight or the actual weight of your package, whichever is greater.

      International dimensional weight is calculated as follows:

    • Length X Width X Height (cubic inches) divided by 166
    • For example, 24 x 10 x 16 = 3840 --- 166 = 24 lbs. (round to the nearest pound)
    • If the actual weight is greater than 24 lbs., use the actual weight to calculate shipping charges.
    • Otherwise, use whichever is greater.


  11. COMMODITY RESTRICTIONS

    Due to recent changes in security, please call our customer service representative if you have any questions regarding ability to ship a commodity.

      THE FOLLOWING ITEMS CANNOT BE SHIPPED VIA AIR CONCEPTS USA:
      Cash, Currency, Collectible Stamp and Coins Gambling Devices Live Animals/Plants
      C.O. D. (Cash on Delivery) shipments Hazardous Material Medical Waste
      Explosives Human Remains Pornography
      Firearms Liquor Wet Ice
      Foodstuffs and Perishables